Registration Systems Lab has been in business since 1989 and can provide references from many satisfied customers. The following endorsements were unsolicited:
"Just a quick note to let you know how much we appreciate the great work you did for registration.
Indeed, your entire team has been very supportive and responsive at all stages of the game.
Thank you all so much for a splendid job!"
Laks V.S. Lakshmanan & Raymong Ng, University of British Columbia
SIGMOD/PODS Conference Co-Chairs
In English:
"Based on prior recommendations, I hired RSL on behalf of ACM to run the whole registration process
for the 30th International Conference on Software Engineering (all together ca. 1200 attendees)
in Leipzig, Germany. Despite being located in the US, they did a really perfect job. Not only did
they manage the anticipated process smoothly, but they also dealt with all sorts of exceptions,
changes in the process, and also complaints in such a way that I, as General Chair, only needed
to have a very minor involvement, if at all. I cannot imagine a better registration company
for an international scientific event than RSL."
In German:
"Die '30th International Conference on Software Engineering' mit ca. 1200 Teilnehmern wurde von mir
als 'General Chair' organisiert. Die gesamte Registrierung übernahm RSL. Der Prozess war so perfekt
organisiert, dass ich nicht nur keinerlei Probleme hatte, sondern vor allem auch der Umgang mit vielen
Ausnahmen, Änderungen sowie auch Beschwerden von RSL in hervorragender Weise bewältigt wurde. Kein
einziger Teilnehmer hat über Probleme berichtet (wenn überhaupt), die nicht auf freundliche und
kompetente Weise zügig gelöst wurden. RSL ist für mich, nach der Organisation einer Reihe von großen
und kleinen Tagungen, die beste Erfahrung im Hinblick auf das Management von Registrierungen, die ich
gemacht habe und mit Nachdruck weiter zu empfehlen."
Wilhelm Schäfer, University of Paderborn, Germany
ICSE Conference Chair
"Thanks for the great job handling registration for PLDI and co-located
events. Also I really appreciate all the help you provided at the
conference."
Rajiv Gupta, University of California, Riverside
PLDI Conference Chair
"Thanks so much for the excellent service you provided for
our Annual Meeting. It is always a pleasure working with you!"
Melissa Levine, ASH
Associate Executive Director, CME & Scientific Meetings
"From what I saw at the meeting, everything went off without a hitch!
It was wonderful. Your company has a smooth system and protocol established.
Everything went perfectly. THANK YOU!"
Renée Abiad, ASH
Associate Manager, Continuing Medical Education
"Thanks Carole! ... for everything actually. You did a great job on CGO
and were great to work with. Thanks for your hard work!"
Chandra Krintz, University of California
ACM/SIGPLAN EC Vice Chair
"Thanks very much for this, and for your superb service. A special thanks
to Carole who was a beacon of sanity and calm at the event. I have certainly
joined the ranks of previous CFP chairs who will be promoting your services in the future."
Stephanie Perrin
CFP Conference Chair
"This is just a quick email message to express my thanks and my
admiration for the job that you did on registration for ICSE 2006. I
am just incredibly impressed by your consummate professionalism.
The support you provided for ICSE 2006 registration was way beyond my
fondest expectations. You saved me and the rest of the ICSE 2006
team a great deal of work. If you ever need a recommendation, just
let me know. Any GC of a major conference would be foolish to do
registration any way other than by having you guys do it!"
Leon J. Osterweil, University of Massachusetts, Amherst
ICSE Conference Chair
"I am really impressed with your customer service. This was a very
good experience (as was our last conference with you)."
David R. Kaeli, Northwestern University
ISCA Conference Chair
"Everything has gone quite smoothly, a testament to the pre-conference
organizing and work on your end. We've already received compliments
on the formatting for the badges and the receipt system. Thanks for making us look good."
Ruth L. Gregg, CMP, Carnegie Mellon University
Event Planner, Software Engineering Institute
"Thanks again for all your hard work. As always, registration and all of the other details went
smoothly thanks to you. Hope to see you again soon."
Greg Morrisett, Harvard University
POPL Conference Chair
"Thanks once again for all your help in making SPACE 2006 so helpful.
From my viewpoint, everything was trouble free and I really had very little to
do. I am sure this is only because you did everything for me."
Richard Jones, University of Kent
SPACE Conference Chair
"Thank you so much for the registration services RSL provided - you guys
did a great job! I look forward to working with you all again in the future."
Courtney Smith, QuadraMed
"Thank you very much for your great support throughout the entire process.
Your professionalism and responsiveness as well as that of your whole team,
made our meeting much more successful and the experience of the participants better.
We look forward to working with you again."
Ann S. Jackson, Giovanni Lorenzini Medical Foundation
Executive Vice President
"I know I've said this in person, but I also wanted to say it more formally.
Thank you for your effort, imagination, and hard work for DIS2004.
I took comfort and pleasure in the detailed and professional way
you handled our registrations - from start to finish.
Your whole organization was great to work with and exceeded my
expectations at every turn. Should I be so lucky as to chair another conference,
I'll be looking for a way to use RSL again."
Paul Moody, IBM Corporation
DIS Conference Chair
"Thank you so much for your help with NARPA. It was a real pleasure to work with you, and you made everything run so
smoothly. We couldn't have done it without you!"
Darby Penney, NARPA
"I want to thank you again for your very professional services - in the midst of the multitude of
issues that arise during a conference, it was extremely pleasant to know that the
registration process did not need our attention. Thanks for all your help - we will definitely
call on you again if we require such services."
Daniel Mullins, University of Maryland
Center for Drugs and Public Policy
"The service and support we received from RSL during this year's IIUG conference was tremendous,
as always. I would like to thank all the folks involved at RSL for their professionalism."
Craig Lienard, International ICAD User's Group
"Four years ago, we had the incredible good fortune to have been introduced
to Registration Systems Lab. It took working with them only one time to
know that we had at last found a flexible, honest and accurate service
partner for registration services. They are the customer-oriented registration
provider for which we had been searching for years!
Carole Mann and her staff are so completely thorough, accurate and flexible
that they dazzle our clients! RSL takes the 'monster' out of registration!
Not only are they wonderful to work with, but their command of the latest
technologies constantly impresses our clients and helps keep us on the
cutting edge."
Paul Henning, President
Conference & Logistics Consultants, Annapolis, MD
"I have worked closely with the personnel from Registration Systems Lab
for the past seven years ... They are efficient, innovative, incredibly
well organized, thorough and responsive. No detail goes untended, even
under pressure. They are a highly professional team with superb customer
interface skills."
Linda M. Northrop, Carnegie Mellon University
Program Director, Software Engineering Institute
"RSL has provided the most professional, practical and responsive support
that anyone could imagine.... RSL actually listens to the needs of the
client, and works as an active team member ... RSL has provided the extra
effort that we desire from a contractor, but rarely get."
Jim Litchko, ACSAC Conference Chair
"I want to take this opportunity to personally thank you for serving the MJAA Messiah 2003
Conference as our Registration outsource experts! It takes the commitment of so many people
to make a conference of this size a success!
I have heard repeated, on many occasions, the satisfaction attendees experience in having their
registrations handled in a professional manner! They are pleased with the speed at which their
registration is processed, moving through the lines quickly and without hassle! I personally
appreciate your ability to explain the registration process and your prompt and friendly service
rendered throughout the year.
I know the process of handling our Messiah Conference details can be intricate and difficult, but
you handle your business (and our requests) with great professionalism, enthusiasm and dedication.
It is a pleasure working with you and your staff!"
Deborah Dickerson, Messianic Jewish Alliance of America
"On behalf of the ACM SIGMOD/PODS 2000 Organizing Committee, I would like to
express our sincere gratitude for the excellent registration service we
received from RSL. We do appreciate the time and energy that you and your staff put in
order to help us run a very successful registration process before and during
the conference.
On a more personal note and as the Conference Registration Chair, I would simply
like to indicate that it was a joy to work with you in Dallas, TX! I feel lucky
that I had the opportunity to get the help of such a great partner. Carrying out
a registration process that involved almost six hundred people with no problem is
certainly an achievement and all the credit goes to you and your staff.
Thank you very much!"
Alex Delis, Polytechnic University
SIGMOD/PODS Conference Chair
"The RSL registration systems have been efficient and extensible to our
needs. Excellent accounting reports of the registration process have enabled
better planning of consecutive meetings. The on-site staff has always provided
outstanding service... I have no hesitation in strongly recommending RSL
to anyone planning a meeting."
Barbara Ryder, Rutgers University
Professor of Computer Science
"RSL has treated us, a small client, like a 'best client' for the two years
we have used them so far. Their capabilities are modern, their staff cheerful
and helpful, and they are flexible and responsive to tailoring requests
for registration 'special cases'. Many of our attendees have especially
cited the registration process as a strength, and this helps our conference
in the long run.
Hal Hart, TRW
SIGAda Conference Chair
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